While we're always happy to honor returns or exchanges within 30 days of the delivery date, we can usually resolve any issues you might have without resulting in a return. Please feel free to reach out to us to discuss the reason for dissatisfaction with your order by contacting us directly.


How do I return a bike I purchased online?


How do I return an accessory I purchased online?


I had my order assembled and delivered. How do I return it?


If I choose to return my "Assembled & Delivered" bike, can I get a refund of the $75 assembled & delivered fee?


I want to return or exchange an accessory that was delivered by Velofix. What do I do?


Follow these simple steps to return or exchange your purchase by mail: