How does In-Store Pickup work?


How does Ship-To-Store work?


I bought a bike online and selected the option to ship to a Linus Dealer - Will I need to pay an assembly fee?


When can I pick up my order at my local participating Linus Bike dealer? How will I know it's ready?


Is my order confirmation email considered an official receipt?


What do I need to bring to pick up my items from my local participating Linus dealer?


Non-Linus Products:




What happens when I select the “Ship to Door” option for a bike purchase?


What happens when I select the “Ship to Door” option for an accessories purchase?




How does “Assembled & Delivered” work?


How quickly will I receive my bike?


Are VeloFix mechanics vetted for skills and safety?


“Assembled & Delivered” didn’t come up in my delivery options – can I request for VeloFix to expand their coverage to my location in the future?




How do I know that my online order is secure?


Can I pay for my order in-store instead of paying for it online?


Can I pay with my debit card?


When is the full amount of my online purchases charged to my credit card?


How do I know my order was received?


Is there a limit to the number of products I can purchase online?


Can I have a bike shipped directly to my home?


Can I have accessories shipped directly to my home?




The item I ordered might be defective – what do I do?


I selected the “Ship to Door” delivery option and when I received the box, it looked damaged. I’m worried the item I ordered is also damaged – what do I do?


If your question about online orders has not been answered above, please call 310.822.7722 or email