ONLINE ORDERING FAQ


 

IN-STORE PICKUP & SHIP-TO-STORE

 

How does In-Store Pickup work?

 

How does Ship-To-Store work?

 

I bought a bike online and selected the option to ship to a Linus Dealer - Will I need to pay an assembly fee?

 

When can I pick up my order at my local participating Linus Bike dealer? How will I know it's ready?

 

Is my order confirmation email considered an official receipt?

 

What do I need to bring to pick up my items from my local participating Linus dealer?

 

Non-Linus Products:

 

SHIP TO DOOR

 

What happens when I select the “Ship to Door” option for a bike purchase?

 

What happens when I select the “Ship to Door” option for an accessories purchase?

 

ASSEMBLED & DELIVERED

 

How does “Assembled & Delivered” work?

 

How quickly will I receive my bike?

 

Are VeloFix mechanics vetted for skills and safety?

 

“Assembled & Delivered” didn’t come up in my delivery options – can I request for VeloFix to expand their coverage to my location in the future?

 

PAYMENT OPTIONS

 

How do I know that my online order is secure?

 

Can I pay for my order in-store instead of paying for it online?

 

Can I pay with my debit card?

 

When is the full amount of my online purchases charged to my credit card?

 

How do I know my order was received?

 

Is there a limit to the number of products I can purchase online?

 

Can I have a bike shipped directly to my home?

 

Can I have accessories shipped directly to my home?

 

RETURNS & EXCHANGES

 

The item I ordered might be defective – what do I do?

 

I selected the “Ship to Door” delivery option and when I received the box, it looked damaged. I’m worried the item I ordered is also damaged – what do I do?

 

If your question about online orders has not been answered above, please call 310.822.7722 or email hello@linusbike.com